Support
Activate My License 
Check My License
Re-submitting your registration information will:
- Update your e-mail address
- Re-send files to your e-mail address
Use a device serial number from a camera or Hardware Key.
Software licenses can only be activated once.
Your license cannot be transferred to a different serial number once activated.
For more information, please see the Licensing & Activation FAQ.
What happens when my license expires and updates are not purchased?
- The customer will no longer have access to updates or new releases of the software.
- The version of the software for which the customer's license was originally valid will continue to work.
For more information, please see the Licensing & Activation FAQ.
Forums
Join the OptiTrack community in our online forums. Find answers to questions or share your feedback and knowledge with other users.
Downloads
To get the latest version of OptiTrack software, drivers, and SDK samples, please visit our downloads section.
Remote Desktop Support
Remote desktop support can only be offered during normal business hours of 9am-5pm Pacific Time (UTC -8) except during holidays or other closures. The availability of this service shall in no way be construed to mean that NaturalPoint guarantees remote support will be available for use at any given time.
Remote desktop support is not available at this time. Please try again during normal business hours.
Manuals, Guides, Etc.
Video Tutorials
Policies & Agreements
Contact Us
If you need assistance, please contact our technical support team by calling 1-888-865-5535 or via our contact form.