Support

Licensing & Activation FAQs

1. How does licensing work?

1. The customer purchases a software product for which a license is required
2. The customer will receive activation codes
3. The customer will then activate the license using the provided codes and the serial number from one of their cameras or hardware keys
4. The activation process will provide the customer with a license file that allows the software to be used as long as the matching camera or hardware key (serial number) is present
5. The customer can download new versions of the software as long as their license is valid
6. If the license is time limited, updates must be purchased to extend the period for which it is valid. The version of the software for which the customer's license was originally valid will continue to work even if the license expires.

2. How does the USB Hardware Key work?

Software licenses can be locked to a USB hardware key in place of a camera. Moving a Hardware Key to another computer also requires the user to copy the associated software license file. This allows software licenses to be moved between different locations more easily, without disturbing cameras in a calibrated setup.

The USB Hardware Key does not contain a license itself. Software licenses must be purchased separately and locked to the Hardware Key. This results in downloadable license files which must be used along with the key.

3. Which products require licenses, updates and activation?

• ARENA
• Expression
• Tracking Tools¹
• Point Cloud toolkit
• Rigid Body toolkit

4. Which software can be used with the licenses?

Application license compatibility:

	ARENA	Expression	Tracking Tools	Point Cloud	Rigid Body
ARENA License	•
Expression License		•
Tracking Tools License			•
Point Cloud License				•
Rigid Body License			•	•	•

Plugin license compatibility:

		OptiTrack Systems ARENA, Tracking Tools	3rd Party Systems
MotionBuilder Plugin	Standard	•
	Universal 2	•	•
Maya Plugin	Standard	•

5. What does a license allow me to do?

• It enables the use of a software product as long as the camera or hardware key for which it was activated is present.
• During the time period for which the license is valid the customer will have access to download updated versions of the product which become available. The updated versions may include bug fixes and/or feature updates.

6. What is included in updated versions of licensed products?

Updated versions of a licensed product may include bug fixes and/or feature updates.

7. What types of licenses are there and how long do the licenses last?

There are two types of licenses:

• Perpetual - does not expire and requires no updates.
• Time Limited - requires purchase of an initial license which is valid for a period of time; updates are purchased to extend the valid licensing period for additional time.

	Perpetual	Time Limited	Updates
Point Cloud	•
Rigid Body	•
Tracking Tools With V120:Trio	•
Tracking Tools		1 year	1 year
ARENA		1 year	1 year
Expression		1 year	1 year
VCS plugins		1 year	1 year

8. What happens when a license expires and updates are not purchased?

• The customer will no longer have access to updates or new releases of the software.
• The version of the software for which the customer's license was originally valid will continue to work.

9. What if I forget to buy updates for a license that expires?

License updates can be acquired at any time by purchasing extra years of "Maintenance." If a customer allows a license to lapse, they must purchase updates to cover the entire lapsed time period in order to bring their license into a current valid state again.

10. How far into the future can I subscribe for license updates?

Customers may extend their license valid time up to two years into the future.

11. What if the camera or hardware key that my license is locked to breaks?

The camera or hardware key should be returned for repair or replacement. Please see our Return Policy for information on obtaining RMA #. If the product cannot be repaired, NaturalPoint will transfer the license to a new camera or hardware key.

12. Is it possible to change the camera or hardware key serial number that a license is assigned to?

A license will remain locked to the camera or hardware key serial number it is originally activated for unless the product breaks and cannot be repaired.

13. Can the software and license be transferred to another computer?

Yes, the software can be moved as long as the camera or hardware key that is licensed is moved with it.

14. Can Expression and ARENA licenses both be installed on the same computer?

Yes, installing both licenses will allow full body mocap or face mocap to be captured using the same system.

Because camera configurations ideal for full body mocap are usually not suitable for face mocap, capturing face and body motion at the same time is not currently supported.

15. Does an Expression license allow full body mocap to be performed?

Expression will be an alternate mode of ARENA versus standard full body mocap mode.

With an ARENA Expression license only facial mocap and rigid body tracking is possible. With an ARENA full body mocap license, only full body mocap and rigid body tracking is possible.

If only one mode has been purchased, it will work as a standalone product. If both licenses are present then either mode can be selected as needed.

16. Can a Rigid Body or Point Cloud license be used with the Tracking Tools 2.0 software?

Rigid Body toolkit licenses are compatible with the Tracking Tools 2.0 software.

Point Cloud toolkit licenses are not compatible with the Tracking Tools 2.0 software. If you have a Point Cloud license and would like to upgrade to the Tracking Tools 2.0, please contact us for details.

17. Is a Tracking Tools license required when used with a V120:Duo/Trio?

No, a Tracking Tools license is not required when using a V120:Duo/Trio, as every V120:Duo/Trio includes a built-in perpetual Tracking Tools license.

18. How can I check whether my software license has lapsed?

Use the Check My License tool to find out the date you activated the license and for how long it is currently valid.

1. License not required when used with V120:Trio.
2. The VCS MotionBuilder Universal Plugin is bundled with a hardware key for license portability.