Online Store Help

This page provides assistance for people who experience difficulties using our online shopping system. Most problems that people experience with our online shopping system are related to not having "Cookies" and "JavaScript" enabled in their web browser. This page provides information about how to enable Cookies.

If you have an issue with the website that is not addressed here, please call 1.888.865.5535 or email us via our contact form.

• Enabling Cookies
  
  • Windows
    
  • Mac
    
• Enabling One Website Only
  
• Clearing Old/Corrupt Cookies
  

Enabling Cookies

"Cookies" (AKA "Persistent Client-State HTTP Cookies") are tiny files containing information about a visitor to a web site. Information like: which items you have in your shopping cart, or which shipping method you'd prefer.

This information is generally provided by the user during the first visit to a web server. The server records this information in a very small text file and stores this file on the visitor's hard drive. When the visitor accesses the same web site again the server looks for the "cookie" and configures itself based on the information provided. This is also useful for remembering information while a user goes from page to page on a website (like remembering your mailing address while you're entering other information in our Checkout Process).

To fully access the webpages on this site, you will need to make sure cookies are "enabled" (i.e. allowed) in your web browser. Instructions for Windows, Macintosh, Enabling One Website Only, and Clearing Old/Corrupt Cookies are all listed below.

IN WINDOWS

If your Internet Explorer browser is version 6.0:

1. From the Tools menu, click 'Internet Options'
2. Click the 'Privacy' tab
3. Click the 'Advanced' button
4. Check the check box that says 'Override automatic cookie handling'
5. Check the box that says 'Always allow session cookies'
6. Click OK and close the 'Internet Options' windows
7. Go to http://www.naturalpoint.com and to the stores page

If your Internet Explorer browser is version 5.5 and earlier:

1. From the Tools menu, click 'Internet Options'
2. Select the 'Security' tab and click the 'Custom Level' button
3. There will be a section labeled 'Cookies'
4. Please make sure that both types are enabled, and click 'OK'
5. Go to http://www.naturalpoint.com and to the stores page

If you are using Windows XP:

1. Open your Internet Explorer browser
2. Click the 'Tools' button located at the top of the browser
3. Select 'Internet Options'
4. Click the 'Privacy' tab located at the top of the window
5. Click the 'Edit' button located near the bottom of the window
6. On the line provided, type http://www.naturalpoint and click 'Allow'
7. Click 'OK' to exit all screens and go to the stores page

If you are using MSN Explorer:

1. Click 'Help & Settings' at the top right-hand corner
2. Click 'Web Browsing' found about halfway down towards the left
3. A new window will appear with the heading 'What do you want to change about your Web browsing settings?'
4. Click 'MSN Explorer Security Statement'
5. After the paragraph headed 'Security Settings', click the link 'View/Configure Security Settings'
6. Select 'Custom Level'
7. Scroll down the list to 'Cookies'
8. Click the circle next to Enable for 'Allow cookies that are stored on your computer' and 'Allow per-session cookies'
9. Click 'OK'

To enable cookies using Netscape 7.0 in Windows:

1. Click 'Edit' from the top bar
2. Select 'Preferences'
3. Select 'Privacy and Security'
4. Where it says Cookies, select 'Enable all cookies' or 'Enable cookies based on privacy settings'
5. Click 'OK'
6. Go back to the Web and click the 'Reload' button. You should receive the most recent versions of our web pages.

To accept cookies using Older versions of Netscape in Windows:

1. Click 'Edit' from the top bar
2. Select 'Preferences'
3. Select 'Advanced'
4. Where it says Cookies, select either 'Accept all cookies', or 'Accept only cookies that get sent back to the originating server radio button'
5. Click 'OK'
6. Go back to the Web and click the 'Reload' button. You should receive the most recent versions of our web pages

ON MACINTOSH

To accept cookies using Netscape on a Macintosh:

1. Click 'Edit' from the top bar
2. Select 'Preferences'
3. Select 'Advanced'
4. Where it says Cookies, select either 'Accept all cookies', or 'Accept only cookies that get sent back to the originating server radio button'
5. Click 'OK'
6. Go back to the Web and click the 'Reload' button. You should receive the most recent versions of our web pages

To enable cookies using IE on a Macintosh:

1. Click the 'Edit' menu
2. Click 'Preferences'
3. Select the Web Browser category
4. Select the Security Zone sub category
5. On the right hand side it will display the security level for all zones of the I.E. on Mac. Select Internet as the zone
6. Select or make sure that Medium is selected as the security for the Internet Zone

ENABLING ONE WEBSITE ONLY

If you prefer to not enable cookies for all websites, please follow the directions listed below:

1. Go to the 'Start' button in the lower left-hand corner of the computer screen
2. Select 'Settings' and then 'Control Panel'
3. In Control Panel open the 'Internet Options' program
4. Click the 'Privacy' tab
5. Click the 'Edit' button
6. Input http://www.naturalpoint.com into the address field
7. Click on 'Allow'. This will allow cookies to be enabled for the NaturalPoint website only
8. Click OK and close the 'Internet Options' windows
9. Go to http://naturalpoint.com

CLEARING COOKIES

If you are experiencing problems with our website that you have not encountered before, it is likely that you have a corrupted cookie. The easiest way to clear your cookies is to remove them from your PC rather than your browser.

Follow these simple steps to clear your cookies, in Windows:

1. Click the 'Start' button
2. Select 'Settings' and click 'Control Panel'
3. Double-click on the Internet (or Internet Options) and select the 'General' tab
4. Click the 'Settings' button in the Temporary Internet Files section and choose 'View Files'
5. Click 'Edit' and select 'Select All'
6. Press the 'Delete' key on the keyboard. If prompted to delete cookies, click 'Yes'

To clear cookies for Macintosh using Internet Explorer, follow the steps below:

1. Click 'Explorer' or 'Edit' at the top of the screen
2. Click 'Preferences'
3. Under Web Browser preferences click 'ADVANCED'
4. Click 'Empty Now' button on the right
5. Click 'OK'

NEED MORE WEB HELP?

If you feel your issue was not resolved here, please email us via our contact form.