NaturalPoint TrackIR Users Manual version 4.0.020       10 Trouble Shooting If you are still experiencing difficulty after trying the suggestions in this trouble shooting guide, call 1-541-753-6645 or visit our main website at www.naturalpoint.com or our online forums at forum.naturalpoint.com for advanced customer support. 10.1 Problem : Software loads and runs, but LED indicator light on unit does not come on. OR you receive a message saying: The system cannot find the file specified or the software could not connect with the TrackIR device Possible Causes 1. Improper software/ hardware installation. 2. Improper unit alignment. Solutions (2000, XP) If you connected the Smart-NAV unit before installing the software, do this: 1a. Shut down the software and wait 30 seconds. Unplug the TrackIR unit from your USB port. Then plug the TrackIR back into your USB port, wait another 30 seconds and restart the software. 1b. Right click on My Computer. Go to Properties. Go to the Device Manager. Double click on USB devices. If you see a device listed as TrackIR or TrackIR then this is not the problem. 1c. If you see a device listed as unknown or has a yellow and black "?" next to it, remove/uninstall that device. Disconnect the TrackIR unit and reboot. After system restarts, unplug all extraneous USB devices except the keyboard and mouse. Uninstall the NaturalPoint software. Reboot two times. When the system restarts the second time, install the software again. Reboot. After the system comes up, reconnect the TrackIR unit. The camera should now be recognized and the Found New Hardware Wizard should start. Install the software drivers accordingly 2. Click the Advanced Settings button on your TrackIR software screen. Place a dot on your forehead or place the ring accessory on your finger and aim the unit at the object you wish to track. Continue adjusting the unit until a yellow dot appears near the center of the Data window. Additional Solutions (XP systems only - System Restore) If step (1c.) did not work, then you can try restoring your system to an earlier time period. If there are no unknown USB devices in the device manager, unplug the camera and then uninstall the software; otherwise, remove the unknown USB device first, then unplug the camera and uninstall the software. Click on start/programs/accessories/system tools and click on system restore. Check the box next to restoring to an earlier point then click next. This will bring up a calendar and a list of restore points. Go to the day before you had your problems and see if there is a checkpoint to restore to. If not, then you will have to back up a day at a time until you find one then restore to that day. This will clear your registry and reset your system to that day. Any installations of software or hardware since this date will need to be reinstalled again. Once the restore is done and system reboots, unplug all extraneous USB devices. Joysticks, etc... Leave Mouse and Keyboard plugged in. Reboot a second time. Now begin the installation of the TrackIR from scratch. Install the software first. Use the latest version from the download section of our website. Plug in the TrackIR unit. The found new hardware wizard should start. Follow the Special Windows XP Instructions at the beginning of the manual. 10.2 Problem : Erratic tracking, the in-game view "jumps" instead of panning smoothly. Possible Causes Interference from another light source. Solutions 1. Go into the TrackIR Settings screen / Tracking tab. You should see a green dot in the Data Window. If you see more than one object in this window, or the focus on the green dot jumps from one dot to another, check for mislaid dots in the TrackIR's 30 degree field of view. If there are no other dots in the field of view and the problem persists, check for highly reflective items or direct light sources in the background. Move these objects, move the camera a bit, adjust the light filtering on the Tracking tab or reposition your computer. 2. Go to the Movement tab and adjust the speed sliders toward the left/slower side and adjust the smoothing slider to the right to increase the smoothing. 10.3 Problem : All or some of my Hot Keys will not work. Possible Causes Conflict between selected key function and other system properties, or key already selected as a different Hot Key. Solution Select a different key for this function. 10.4 Problem : None of the speed settings for view control feel right. Possible Cause Incorrect speed settings. Solution See Section 5.3.4.2 for information about how to adjust the speed for a profile 10.5 Problem : When I move my head, the in-game view moves in a different direction than I do. Possible Cause Incorrect Rotation setting. Solution See Section 5.5.5.1 for details about how to change the camera rotation setting. 10.6 Problem : In-game view control feels mushy. Possible Cause Incorrect Smoothing setting. Solution Adjust the Smoothing slider bar in the Motion Tab of the Edit Profiles window. 10.7 Problem : Vector Tracking is not available. Possible Cause Vector License is not installed Vector is not Activated Vector Clip is not visible to camera Solution Check the Main window of the software for details about the status of the Vector Also use the Tracking window to ensure that your Vector Clip is visible to the camera