Online Store Help

This page provides assistance for people who experience difficulties using our website and online store.

If you have an issue with the website that is not addressed here or require additional assistance, please call toll-free at 1.888.865.5535* or email us via one of our contact forms:

• OptiTrack Contact Form
• TrackIR Contact Form
• SmartNav Contact Form
  
  

* Florida residents, please use 1.541.753.6645.

Cookies and JavaScript

For the best experience when visiting the NaturalPoint websites, please ensure Cookies and JavaScript are enabled. If you wish to purchase from our online store then Cookies and JavaScript must be enabled. Most problems people experience with our online store are related to not having Cookies and JavaScript enabled in their web browser.

• "Cookies" are small files your web browser uses to store information for websites, such as which items you have in your shopping cart.
  
  
• JavaScript is a feature of your web browser that is used to make websites interactive and provide an improved browsing experience.

Refer to the Help section of your browser for more information about how to enable Cookies and JavaScript if they are not enabled.

If you choose to enable Cookies and JavaScript for selected domains only, please add natualpoint.com, ic3.com and cybersource.com to your allowed list. This will allow you to shop and purchase from our online store.