Click any Known Issue at left, and the solution will display here ::
1. Software installs and runs, but green tracking light does not come on.
You may have improperly installed your TrackIR. If you connected the TrackIR unit before installing the software, do this: In Windows 98, ME, and 2000, disconnect the TrackIR unit. Right click on My Computer. Go to Properties. Click on Device Manager. Double click on USB devices. If you see a device listed as "unknown" or "?" remove that device and reconnect the TrackIR2 unit. If you see a device listed as "ECT tracker board" then this is not the problem. Windows XP users, please see the Windows XP installation guide in the TrackIR Manual.
You may be outside the TrackIR’s field of view. Click the Advanced Settings icon on your NaturalPoint software screen. Place a dot on your forehead or place the ring accessory on your finger and aim the unit at the object you wish to track. Continue adjusting the unit until a green dot appears near the center of the Data window. This green dot corresponds to the reflective material you are wearing.
2. “Cannot Find the File Specified” error message.
Ensure that your TrackIR unit is plugged securely into your computer’s USB port. If you are using the provided USB extension cable, ensure that all connections are tight.
You may have improperly installed your TrackIR.
-If you connected the TrackIR unit before installing the software, do this:
In Windows 98, ME, and 2000, disconnect the TrackIR unit. Right click on My Computer. Go to Properties. Click on Device Manager. Double click on USB devices. If you see a device listed as "unknown" or "?" remove that device and reconnect the TrackIR unit.
If you see a device listed as "ECT NaturalPoint Tracker" then this is not the problem.
-Windows XP users, please see the Windows XP installation guide in the TrackIR Manual.
3. Erratic tracking and/or cursor movement.
Click the Advanced Settings icon on your NaturalPoint™ software screen. Open the Data Window and click Run and Highlight Active Object. You should see one green dot. If you see more than one object in this window, or the green dot jumps from one dot to another, check for mislaid dots in the TrackIR's 50 degree field of view. If there are no other dots in the field of view and the problem persists, check for highly reflective items or direct light sources in the background. Move these objects, or reposition your computer.
You may be outside the TrackIR’s field of view. Click the Advanced Settings icon on your NaturalPoint software screen. Place a dot on your forehead, or TrackHAT on your head, and aim the unit at the object you wish to track. Continue adjusting the unit until a green dot appears near the center of the Data window.
If using Windows XP this could also be a permissions issue. Insure you are logged on with administrative privileges.
4. The TrackIR unit seems to stop tracking when I move the cursor to the edges of the screen.
Increase X and Y axis speed settings.
Navigate to the tracking screen. You should see one green dot in the TrackIR’s camera view window. Move your head so the cursor travels from one side of the screen to the other. If the green dot in the data window stops moving at any point, reposition the TrackIR unit and repeat the previous step.
Try sitting closer to your computer, or move the TrackIR unit closer to you.
5. Cursor or panning movement seems to be inverted.
Navigate to the tracking screen. Find the “Camera Rotation” and ensure that the zero box has been checked (if the camera is mounted horizontally on top of your monitor).
Go to the tracking screen and make sure that the "invertX" and "invertY" toggles are un-checked.
6. Cursor movement feels "mushy" or less responsive than desired.
Select a lower "Smoothing" setting on the NaturalPoint software front page.
7. Software installs and runs, and green indicator light comes on, but the cursor does not move.
If Status is “Disabled” (in the bottom left of the software window):
Go to the Tracking screen, and press the F9 key (this is the default "enable" hot key).
The tracking light should turn from red to green.
b) If Status is "No Data" (in the bottom left of the software window):
Go to the Tracking screen, and ensure that the camera can see a reflective dot or hat.
Find the "Key Activated" button on the front page of the NaturalPoint software. If this button is checked, uncheck it.
8. NaturalPoint Software runs whenever I restart the computer.
On the main page of the software, uncheck the “Run at Startup” box.
9. None of the standard speed settings feel right.
Go to the Motion screen. click the text that reads "click here to customize"
Move the speed bar left for slower speeds, and to the right for faster speeds.
Uncheck the "blue chain link" between "x" and "y" if you wish to edit the speeds for each axis separately.
This new setting will appear as "Custom" in the drop down box. We recommend you create a new profile at this point, to effectively save your settings.
10. Computer Locking Up, and I Use Windowblinds.
This is a known issue with the Windowblinds program from Stardock.
This happens due to the Windowblinds program attempting to re-skin the
NaturalPoint window. This causes the computer to either crash or
lock up, and then requires the system to be re-started.
The operating systems that are affected : Windows 2000, XP, Me and 98.
To rectify, go to the Windowblinds setup and set the NaturalPoint window not to be re-skinned.
11. Curser Locking Up, and I Use Zone Alarm.
This is a known issue with Zone Alarm. If you open the Zone Alarm interface then all curser control is lost, until you manually move the mouse.
The operating systems that are affected are : Windows XP.
Set NaturalPoint with all server permissions in the Zone Alarm setup.
12. Unable to proceed past driver signing during hardware install.
Unable to proceed past driver signing during hardware install.
The operating systems that are affected are : Windows 2000, XP.
Click on the "Start Button" and navigate to "Settings" (optional)\ "Control Panel" and click your "System" icon.
Click on the "Hardware" tab in the window that pops up.
Once this is open, click the "Driver Signing" button.
In the 2nd window that pops up, ensure that the button is checked for "Warn." (if the button is checked for "Block" the hardware will not install).
Carry out the hardware install.
(scroll down for more)
When asked, during the install at the "Driver Signing" window, press the button for "Continue Anyway" and your Hardware will now correctly install.